Terms of Service

1. About LUMORA

LUMORA provides digital marketing, social media management, content creation, advertising, branding, strategy, and analytics services.

Registered address: 47 Rue Vivienne, 75002 Paris, France. SIREN: 107 699 662.

2. Acceptance of the terms

By submitting a form, selecting a service, or completing payment, you confirm that you have read and accepted these Terms of Service.

3. Services

The exact scope of work, deliverables, timelines, and price depend on the selected service or a separate written agreement.

LUMORA may request additional information, access, or materials before beginning the project.

4. Prices and payment

Prices are shown in euros. Unless otherwise agreed, payment must be completed before work begins.

Advertising budgets, platform fees, subscriptions, stock materials, and other third-party expenses are not included unless explicitly stated.

5. Client responsibilities

The client agrees to:

• provide accurate project information;
• provide required access and materials;
• respond to approval requests within a reasonable time;
• only provide content they are legally allowed to use.

6. Timelines and revisions

Delivery dates are estimates unless a fixed deadline has been agreed in writing.

Additional work, major changes, or revisions outside the agreed scope may require additional payment.

7. Results

LUMORA does not guarantee a specific number of followers, leads, sales, views, or conversions.

Results may depend on the platform, market, competition, budget, audience behavior, and the client's product or offer.

8. Intellectual property

Final approved materials created specifically for the client may be used by the client after full payment.

Drafts, unused concepts, internal methods, templates, and working files remain the property of LUMORA unless otherwise agreed.

9. Cancellation and refunds

Refund requests are reviewed according to the amount of work already completed and any expenses already incurred.

Completed work and third-party expenses are generally non-refundable, except where applicable law requires otherwise.

10. Liability

LUMORA is not responsible for platform outages, account restrictions, algorithm changes, rejected advertisements, or other events outside its reasonable control.

11. Governing law

These Terms are governed by French law. The parties will first try to resolve any dispute through direct communication.

12. Contact

Email: contact@lumoraagency.com.co

Phone: +33 6 96 06 30 13