Privacy Policy
Last updated: 2026
1. About this policy
This Privacy Policy explains how LUMORA collects and uses personal information when you visit the website, submit a form, purchase a service, or contact us.
2. Information we collect
We may collect:
- your first and last name;
- email address and phone number;
- the service you select;
- information included in your project description;
- payment status and transaction reference;
- technical website and device information.
3. How we use your information
We use personal information to:
- respond to enquiries;
- process orders and payments;
- provide the selected services;
- communicate about your project;
- issue invoices and maintain business records;
- protect and improve the website.
4. Payment information
Payments are processed through an external payment provider. LUMORA does not directly store full payment card details or card security codes.
5. Sharing of information
Personal information may be shared with service providers necessary to operate the website and deliver services, including payment, hosting, email, accounting, cloud storage, and communication providers.
Information may also be disclosed where required by law.
6. Data retention
Personal information is kept only for as long as necessary to respond to requests, provide services, maintain legal and accounting records, and resolve disputes.
7. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, or portability of your personal information. You may also object to certain processing or withdraw consent.
8. Cookies
The website may use essential cookies required for security, navigation, forms, and website functionality.
Additional analytics or advertising cookies will only be used where permitted and, where required, after receiving consent.
9. Data security
LUMORA uses reasonable technical and organizational measures to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
10. Contact
LUMORA
47 Rue Vivienne, 75002 Paris, France
SIREN: 107 699 662
Email: contact@lumoraagency.com.co
Phone: +33 6 96 06 30 13